[rt-users] New Queue

Kenneth Crocker kfcrocker at lbl.gov
Mon Mar 28 12:35:59 EDT 2011


Michael.

Is there an "On Create" Queue scrip that is modifying the Subject line for
the other Queues?

Kenn
LBNL

On Sun, Mar 27, 2011 at 9:51 AM, Voity, Michael T. <mvoity at teljet.com>wrote:

> Its been a long time since I had to create a new Queue.
>
> I have Version 3.8.9
>
> I set up this new queue just like the others.   (i think?)
>
> When doing testing every time the "requester" sends a e-mail to the new
> queue it creates a new ticket.   the subject has not been modified and is in
> tact.   It doesn't do this with any of the other queues that i have.
>
> Does this ring a bell with anyone?
>
> Thanks in advance!
>
> -Mike
>
> --
> *Michael T. Voity*
> TelJet Longhaul LLC
>
>
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