[rt-users] Time Worked Report

[Walid Haider]

Hi Kenn,

Thanks for the tip regarding RT $home, I will definitely consider it.

I must be missing something, as I cannot see the Time Worked Report option on the menu.

This is what I did:


1.       Created a local directory within /usr/share/rt3, and then created the /usr/share/rt3/local/html and /usr/share/rt3/local/html/Elements directories.



2.       Created the new file SelectMultiQueue (with the relevant content) within /usr/share/rt3/local/html/Elements



3.       Created .../rt3/local/Tools, .../rt3/local/Tools/Reports, and .../rt3/local/Tools/Reports/Elements directories



4.       Copied the Tabs file from /usr/share/rt3/html/Tools/Reports/Elements/Tabs to .../rt3/local/Tools/Reports/Elements



5.       Copied the index.html file from /usr/share/rt3/html/Tools/Reports/index.html to .../rt3/local/Tools/ and edited the file accordingly



6.       Created the TimeWorkedReport.html  (with the relevant content) file in .../rt3/local/Tools/



7.       I restarted httpd and logged into RT, but could not see  the Timed Worked Report option on the menu


I then tried moving the index.html and TimeWorkedReport.html files from /usr/share/rt3/local/html/Tools/Reports into /usr/share/rt3/local/html/Tools/. But after restarting httpd, I still could not see the Time Worked Report.

Finally, I tried creating the local directory in /usr and the rt3 directory within it (/usr/local/rt3). I then moved the entire html directory, created in 1. (above), to /usr/local/rt3. But again, after restarting httpd I could not see the Time Worked Report.

Thanks in advance,
Walid







From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: terça-feira, 29 de Março de 2011 16:42
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Time Worked Report

Opps, that was supposed to be /local/html/Tools/Report. Sorry.

Kenn
On Tue, Mar 29, 2011 at 8:39 AM, Kenneth Crocker <kfcrocker at lbl.gov<mailto:kfcrocker at lbl.gov>> wrote:
Walid,

Also, we used to have a different $home than /opt/rt3/ (in Solaris) and it caused endless problems when trying to implement extensions. We decided to just go to opt/rt3 and put it in VM and we've been sailing smoothly ever since. Just a thought for you to consider.

Kenn
LBNL

On Tue, Mar 29, 2011 at 8:37 AM, Kenneth Crocker <kfcrocker at lbl.gov<mailto:kfcrocker at lbl.gov>> wrote:
Walid,

Well, Wherever you have the .../Tools/Report/... you will need a .../local/Tools/Report/ version to put "TimeWorkedReport".

Kenn
LBNL

On Tue, Mar 29, 2011 at 7:00 AM, Walid Haider <walid.haider at movensis.com<mailto:walid.haider at movensis.com>> wrote:
Hi Johan,

No, I do not. Should I go ahead and create it  and then follow Kenn's instructions?


Regards,
Walid

From: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com>] On Behalf Of Johan Sjöberg
Sent: terça-feira, 29 de Março de 2011 14:56

To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Time Worked Report

Do you have a /usr/local/rt3?

/Johan

From: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com>] On Behalf Of Walid Haider
Sent: den 29 mars 2011 15:20
To: Kenneth Crocker; rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Time Worked Report

Kenn,

Again, thanks for the reply. As I ran a packaged install of RT 3.8.4, my $home is /usr/share/rt3. My folder structure is different compared to what you mention below, as I do not have a share directory within my RT $home.

Please advise if I should create the local  directory  within /usr/share/rt3.

Thanks,
Walid

From: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com>] On Behalf Of Kenneth Crocker
Sent: segunda-feira, 28 de Março de 2011 17:33
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: Re: [rt-users] Time Worked Report

Walid,

What I mean is this; it is highly recommended that any changes you make to RT code be done in a "local" version. RT will automatically look to $Home/local/.../.../ (where $home is usually opt/rt3/) for any override code that an installation may have developed. In this example (TimeWorkedReport), I copied the various /$home/share/.../... directories & files listed in the "readme' for that report into a /$home/local/.../... version/copy of those directoryies & files. I did NOT make any changes to any /share/ version of RT code. This is recommended for a couple reasons; the least of which it is easier to maintain later versions of RT without wiping out your local code (provided you keep a copy of that code). Also, industry wide for about the last 40 years, it has been considered a best practice to never mess with original code, but to provide a method that allows you to use other code instead.

So, my advice is to first; return all /share/ code to it's original state. Then create $home/local/html/Tools/Reports directories in order to copy/create the files mentioned in the "TimeWorkedReport" documentation. That's what I did:

1) If it exists,type "/opt/rt3/local/html/Elements/" <enter> otherwise, create it.
2) Copy the "delivered" file (from .../share/...) SelectQueue over to this directory with a the new name.
    A) Type "cp /opt/rt3/share/html/Elements/SelectQueue SelectMultiQueue" <enter>.
3) Replace the code in "SelectMultiQueue" with the code specified for this file from the document the "TimeWorkedReport".
4) If it exists, type "/opt/rt3/local/html/Tools/" <enter>, otherwise, create it.
5) Create new directories:
    A) Create "Reports" directory within "Tools"
    B) Get into "Reports" directory.
    C) Create "Elements" directory within "Tools/Reports"
6) Copy the "delivered" files (from .../share/...) (Tabs, index.html) over to the new directories:
    A) Copy the "Tabs" file over to "Tools/Reports/Elements":
        1) Within "Elements", type "cp /opt/rt3/share/html/Tools/Reports/Elements/Tabs ." <enter>.
        2) Go back 1 directory level to get to "/Tools/Reports".
        3) Copy the "index.html" file over to "Tools/Reports" twice:
            a) Within "Tools/Reports", type "cp /opt/rt3/share/html/Tools/index.html ." <enter>.
            b) Within "Tools/Reports", type "cp /opt/rt3/share/html/Tools/index.html TimeWorkedReport.html" <enter>.
7) Modify/Replace the code in "Tabs", "index.html" &  "TimeWorkedReport" with the code specified for these files from the document the "Time Worked Report".

Anyway, This is the procedure I followed and I had absolutely no problems AND I didn't have to worry about Production being messed up.

Also, I'm in 3.8.7 so I made sure to follow the 3.8 instructions.

Hope this helps.

Kenn
LBNL





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