[rt-users] Ticket Status History
Eric Stoycon
estoycon at gmail.com
Thu Mar 31 10:19:31 EDT 2011
Hello everyone.
I need to create a report which shows the average length of time a ticket is in each status. I tried adapting the 'include ticket history' template in a perl script but I cannot seem to get it to include status changes. I've dug through the wiki some and the list archive but haven't come across anything which helps.
Any ideas on how I can pull this info?
Thanks
Eric
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