[rt-users] Reuse RT System Saved Searches for all users

[Kenneth Crocker]

Lars,

All searches are saved based on two things; personal and group membership.
Therefore, I give all the search rights (See, Create, Load, etc.) to all
privileged users, GLOBALLY. Reason, you can only see a search that either
you own or for a group you are a member of. Granting those search rights
globally does NOT give anyone the right to see some search they shouldn't.
That is always dependant on the groups you are a member of. This saves a LOT
of time when setting up.maintaining rights.

As Raed explained, simply create a group with all the user you want to see a
set of searches and put the users in that group.

Kenn
LBNL

On Wed, May 4, 2011 at 3:43 AM, Lars Reimann <l.reimann at metaways.de> wrote:

> Hi,
>
> we stored a saved search (Tickets) in "RT System's saved searches" with the
> intention to make the search visible to all users.
>
> However,
>
> normal users cannot even see saved searches. We do require users to load
> them only and i gave the showsavedsearch and loadsavedsearch to every one.
>
> It is not clear to me which access rights are needed to enable users to see
> those system searches.
>
> If this is not possible via "RT System's saved searches", how do I make
> searches available to all users?
> Otherwise every user has to save his/her own identical query which is
> impractical and most of our users do not want to understand detailed search
> semantics.
>
> greetings,
> l.r.
>
>
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