[rt-users] 4.0 Upgrade error

[Ruslan Zakirov]

Drop RTFM from @Plugins.

On Sat, May 7, 2011 at 12:26 AM, Voity, Michael T. <mvoity at teljet.com> wrote:
> Well I got a little bit farther...
>
> Now i got this error message...
>
> [Fri May  6 20:23:39 2011] [crit]: Can't locate RT/FM.pm in @INC (@INC
> contains: /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib
> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
> /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .)
> at /opt/rt4/sbin/../lib/RT.pm line 652, <STDIN> line 4.
> (/opt/rt4/sbin/../lib/RT.pm:340)
> Can't locate RT/FM.pm in @INC (@INC contains:
> /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib
> /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
> /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
> /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
> /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .)
> at /opt/rt4/sbin/../lib/RT.pm line 652, <STDIN> line 4.
>
>
> Now I'm lost...
>
> On Fri, May 6, 2011 at 4:02 PM, Johan Sjöberg
> <Johan.Sjoberg at deltamanagement.se> wrote:
>> Verify the database settings in /opt/rt4/etc/RT_SiteConfig.pm are correct. You can probably just copy your old RT_SiteConfig.pm from your rt3 installation.
>>
>> /Johan
>>
>> -----Original Message-----
>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Voity, Michael T.
>> Sent: den 6 maj 2011 21:54
>> To: rt-users at lists.bestpractical.com
>> Subject: [rt-users] 4.0 Upgrade error
>>
>> Hello,
>>
>> I have been following the recent threads on the 4.0 upgrade.   It
>> looks as if that the system I run will not fall into the bugs that everyone else has found.
>>
>> I did however get this error when trying to upgrade the database:
>>
>> DBI connect('dbname=rt4;host=localhost','rt_user',...) failed: Access denied for user 'rt_user'@'localhost' (using password: YES) at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106 Connect Failed Access denied for user 'rt_user'@'localhost' (using
>> password: YES)
>>  at /opt/rt4/sbin/../lib/RT.pm line 164
>>
>> What am i doing wrong?
>>
>>
>> I don't have a DB of "rt4"
>> I do have a user "rt_user"
>>
>> Do I need to edit the "rt-setup-database" file  to change things around?
>>
>> my upgrade from 3.8.7 to 3.8.9-> 3.8.10 went just fine months ago....
>>
>> Please point me in the right direction.
>>
>> Regards,
>> --
>> Michael T. Voity
>> TelJet Longhaul LLC
>>
>
>
>
> --
> Michael T. Voity
> Network Engineer
> TelJet Longhaul LLC
> 45 Krupp Drive
> Williston, VT 05495
> D:(802) 922-9507
> F:(802) 264-3003
> C:(802) 316-9110
> E:mvoity at teljet.com
>



-- 
Best regards, Ruslan.