[rt-users] 4.0 Upgrade error

[Voity, Michael T.]

Well I got a little bit farther...

Now i got this error message...

[Fri May  6 20:23:39 2011] [crit]: Can't locate RT/FM.pm in @INC (@INC
contains: /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .)
at /opt/rt4/sbin/../lib/RT.pm line 652, <STDIN> line 4.
(/opt/rt4/sbin/../lib/RT.pm:340)
Can't locate RT/FM.pm in @INC (@INC contains:
/opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
/usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl
/usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 .)
at /opt/rt4/sbin/../lib/RT.pm line 652, <STDIN> line 4.


Now I'm lost...

On Fri, May 6, 2011 at 4:02 PM, Johan Sjöberg
<Johan.Sjoberg at deltamanagement.se> wrote:
> Verify the database settings in /opt/rt4/etc/RT_SiteConfig.pm are correct. You can probably just copy your old RT_SiteConfig.pm from your rt3 installation.
>
> /Johan
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Voity, Michael T.
> Sent: den 6 maj 2011 21:54
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] 4.0 Upgrade error
>
> Hello,
>
> I have been following the recent threads on the 4.0 upgrade.   It
> looks as if that the system I run will not fall into the bugs that everyone else has found.
>
> I did however get this error when trying to upgrade the database:
>
> DBI connect('dbname=rt4;host=localhost','rt_user',...) failed: Access denied for user 'rt_user'@'localhost' (using password: YES) at /usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106 Connect Failed Access denied for user 'rt_user'@'localhost' (using
> password: YES)
>  at /opt/rt4/sbin/../lib/RT.pm line 164
>
> What am i doing wrong?
>
>
> I don't have a DB of "rt4"
> I do have a user "rt_user"
>
> Do I need to edit the "rt-setup-database" file  to change things around?
>
> my upgrade from 3.8.7 to 3.8.9-> 3.8.10 went just fine months ago....
>
> Please point me in the right direction.
>
> Regards,
> --
> Michael T. Voity
> TelJet Longhaul LLC
>



-- 
Michael T. Voity
Network Engineer
TelJet Longhaul LLC
45 Krupp Drive
Williston, VT 05495
D:(802) 922-9507
F:(802) 264-3003
C:(802) 316-9110
E:mvoity at teljet.com