[rt-users] Old RT and New RT ?

[Kevin Falcone]

On Mon, May 09, 2011 at 03:17:31AM -0700, aseim99 wrote:
> 
> Hello we have an old RT , i think its 3.6 . Now we are planing on deploying
> new one i.e 3.8.  
> My question is that we will like old tickets to still go to old rt system
> and any tickets above 10,000 id number will go to new system. So in essence
> the mail gateway or something else ? will forward tickets having id number
> less that 10,000 to the old rt and anything above that will go to new rt
> with new queues on new rt. Then after some time we will disable the old
> system and only new one will be there , this is to avoid any downtime. 
> RT is a brilliant system and we are looking to use it more , but this needs
> to be possible or my manager wont go ahead with the new system. 
> Any suggestions and helps much appreciated.

Sounds like you want procmail or some other mail filtering software
to pick the appropriate mailgate incant

-kevin
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