[rt-users] Old RT and New RT ?

[aseim99]

Thanks . Will loot into procmail and let you know the result.

Kevin Falcone-2 wrote:
> 
> On Mon, May 09, 2011 at 03:17:31AM -0700, aseim99 wrote:
>> 
>> Hello we have an old RT , i think its 3.6 . Now we are planing on
>> deploying
>> new one i.e 3.8.  
>> My question is that we will like old tickets to still go to old rt system
>> and any tickets above 10,000 id number will go to new system. So in
>> essence
>> the mail gateway or something else ? will forward tickets having id
>> number
>> less that 10,000 to the old rt and anything above that will go to new rt
>> with new queues on new rt. Then after some time we will disable the old
>> system and only new one will be there , this is to avoid any downtime. 
>> RT is a brilliant system and we are looking to use it more , but this
>> needs
>> to be possible or my manager wont go ahead with the new system. 
>> Any suggestions and helps much appreciated.
> 
> Sounds like you want procmail or some other mail filtering software
> to pick the appropriate mailgate incant
> 
> -kevin
> 
>  
> 

-- 
View this message in context: http://old.nabble.com/Old-RT-and-New-RT---tp31558446p31577676.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.