[rt-users] Default Ticket Message Content when composing new ticket

Michael P. Carel mikecarel at yahoo.com
Wed May 11 01:15:42 EDT 2011


Hi to all;

Is there a way I can have the RT ticket to have a default or pre-encoded message content when composing new ticket? Somewhat auto content under the "describe the issue below:" , but I need it for a specific type of ticket only and not applicable to all queue.

Thanks,

Mike



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