[rt-users] Default Ticket Message Content when composing new ticket

[Raed El-Hames]

Mike:

You need to explain what you mean by a specific type of ticket??
If its only dependant on the queue, then there is a couple of ways to do this, 
If the same text for a selected number of queues , then in Create.html define $ARGS{Content} with the text you wish presented if ($QueueObj->Name) matches your condition.
If you wish a different text for each queue, then create a queue template (for each queue you want to have pre-prepared text) with the words you wish and pull the template content into $ARGS{Content} in Create.html.

Regards;
Roy

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Michael P. Carel
> Sent: 11 May 2011 06:16
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Default Ticket Message Content when composing new
> ticket
> 
> Hi to all;
> 
> Is there a way I can have the RT ticket to have a default or pre-encoded
> message content when composing new ticket? Somewhat auto content under the
> "describe the issue below:" , but I need it for a specific type of ticket
> only and not applicable to all queue.
> 
> Thanks,
> 
> Mike