[rt-users] Default Ticket Message Content when composing new ticket

[Dominic Hargreaves]

On Wed, May 11, 2011 at 01:15:42PM +0800, Michael P. Carel wrote:
> Is there a way I can have the RT ticket to have a default or pre-encoded message content when composing new ticket? Somewhat auto content under the "describe the issue below:" , but I need it for a specific type of ticket only and not applicable to all queue.

I answered pretty much the same question earlier this year:

<http://lists.bestpractical.com/pipermail/rt-users/2011-February/068854.html>

-- 
Dominic Hargreaves, Systems Development and Support Team
Computing Services, University of Oxford
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