[rt-users] Old RT and New RT ?

[Steve Anderson]

I've only had the time for a brief look at the code, but I'd suggest at around line 123 of rt-mailgate (in 3.8.8 at least. The $full_url line), you break up $opt{'headers'} by line, iterate through the resulting list, find the line starting subject:, then look to see if the subject matches \[tag #\d{1,4}\]. If it does, set $full_url to point at your old instance. If it doesn't, then your new one.

Bear in mind I've not tested this in any way, shape or form, you should edit in a copy of the file, and hook it up to a different email so you can test it without screwing up your old system.

You might also just want to try a different tag, rather than keeping it the same on both. Makes the matching easier than the full regex.


Instead of:
my $full_url = $opts{'url'}. "/REST/1.0/NoAuth/mail-gateway";


have:

my $full_url="http://NewRTInstance/REST/1.0/NoAuth/mail-gateway";
foreach my $line (split(/\n/,$opt{'headers'}))
{
     if ($line ~= /^\tsubject:/i)
    {
        if($line ~=/\[tag #\d{1,4}\]/i)
        {
           $full_url=" http://OldRTInstance/REST/1.0/NoAuth/mail-gateway";
        }
    }
}



Bear in mind, email's probably screwed this up.


Steve Anderson.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of aseim99
Sent: 11 May 2011 13:50
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Old RT and New RT ?


An udate on this issue.

I know many of you would rather do it differently , but i would like to
request any info on the way i have been asked to do this . That is , to
extract ticket id from subject and then forward this email to the old rt .
am i correct in thinking that i would need a perl function to do ?
or something else ? basically need to get the ticket id out from subject of
email which is written in a tmp file .

someone with experience in this can help me out ?

thanks




aseim99 wrote:
>
> Hello we have an old RT , i think its 3.6 . Now we are planing on
> deploying new one i.e 3.8.
> My question is that we will like old tickets to still go to old rt system
> and any tickets above 10,000 id number will go to new system. So in
> essence the mail gateway or something else ? will forward tickets having
> id number less that 10,000 to the old rt and anything above that will go
> to new rt with new queues on new rt. Then after some time we will disable
> the old system and only new one will be there , this is to avoid any
> downtime.
> RT is a brilliant system and we are looking to use it more , but this
> needs to be possible or my manager wont go ahead with the new system.
> Any suggestions and helps much appreciated.
> Cheers
>

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