[rt-users] Old RT and New RT ?

[aseim99]

An udate on this issue. 

I know many of you would rather do it differently , but i would like to
request any info on the way i have been asked to do this . That is , to
extract ticket id from subject and then forward this email to the old rt .
am i correct in thinking that i would need a perl function to do ? 
or something else ? basically need to get the ticket id out from subject of
email which is written in a tmp file .

someone with experience in this can help me out ?

thanks




aseim99 wrote:
> 
> Hello we have an old RT , i think its 3.6 . Now we are planing on
> deploying new one i.e 3.8.  
> My question is that we will like old tickets to still go to old rt system
> and any tickets above 10,000 id number will go to new system. So in
> essence the mail gateway or something else ? will forward tickets having
> id number less that 10,000 to the old rt and anything above that will go
> to new rt with new queues on new rt. Then after some time we will disable
> the old system and only new one will be there , this is to avoid any
> downtime. 
> RT is a brilliant system and we are looking to use it more , but this
> needs to be possible or my manager wont go ahead with the new system. 
> Any suggestions and helps much appreciated.
> Cheers
> 

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