[rt-users] RT - Very slow while updating, commenting or closing request

[Kevin Falcone]

On Wed, May 11, 2011 at 11:59:09AM -0500, ktm at rice.edu wrote:
> On Wed, May 11, 2011 at 08:29:20PM +0530, Yaj Tap wrote:
> > 
> > Hello,
> > 
> > I have RT 3.8.1 on CentOS 5.5.
> > Perl v5.8.8
> > Apache2 - v2.000004
> > 
> > When I try to update the ticket or add a comment or close a request it takes 15-20 seconds to complete the task. Is there a way to fix this problem?
> > 
> > Any help will be really appreciated.
> > 
> > Thank you.
> > 
> > 
> 
> I would not expect the slow part to be the web pieces. Maybe you should
> be looking at your DB backend? That is where we have traditionally seen
> the slowness. If you fix that, the rest will follow.

If you're seeing it only on comment/reply/resolve I've also
encountered sendmail blocking on DNS requests and changing it to queue
immediately speeds that up.

-kevin
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