[rt-users] Name in Use

[Giuseppe Sollazzo]

Ah, right.

I suppose I need to change

'attr_match_list'           => [    'Name',
                                     'EmailAddress',
                                     'RealName',
                                ],
to

'attr_match_list'           => [
                                     'EmailAddress',
                                ],
?

Thanks,
G

On 12/05/11 16:17, Thomas Sibley wrote:
> On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote:
>> Hi,
>> I've noticed this behaviour that I'm not sure how to explain.
>>
>> I'm experimenting with our externally facing queue. There seems to be a
>> problem about people with same name creating tickets as external users.
>>
>> I've got this relevant bits of configuration:
>>
>> Set( @Plugins, qw(RT::Authen::ExternalAuth));
>> Set($ExternalAuthPriority,  [
>>                                  'My_LDAP'
>>                              ]
>> );
>> Set($ExternalInfoPriority,  [
>>                                  'My_LDAP'
>>                              ]
>> );
>> Set($AutoCreateNonExternalUsers,    1);
> Show us the actual config that matters, please.  Your ldap settings for
> My_LDAP.
>
> The likely problem is that you're matching on Realname, which is almost
> never what you want (as you've found out).
>
> Thomas


-- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583