[rt-users] Work with Google Apps?

[Nathan Ward]

On 13/05/2011, at 9:28 AM, Gavin Henry wrote:

> Hi,
> 
> Can this be done?

My RT is configured to use my primary domain, ie. support at mydomain. It receives email at a subdomain - ie. support at rt.mydomain.

My primary domain is hosted at Google Apps (for business, not the free one). My RT subdomain is hosted on my RT server, and delivers support at rt.mydomain mail to the rt-mailgate script, etc.
I have an account configured in Google Apps for support at mydomain, and using the per-user mail routing I route this to support at rt.mydomain and set it as the recipient, and then not deliver this mail to the Google mailbox for this user.

It seems to work well.

I had previously had it set up with a group that anyone could post to called support at mydomain with support at rt.mydomain as the only member, but then one of my customers got blocked by (from memory) a Google Groups spam filter thing (their mail server got hacked at some point and blacklisted by something) and there was no way to bypass that. Per-user mail routing worked best, and really is the proper way to do it.


An alternative is to use fetchmail to periodically pull RT mail from a POP account or something, this is fairly well documented elsewhere.

--
Nathan Ward