[rt-users] Attachments in Resolution email

[Ruslan Zakirov]

Hi,

See the following in FAQ:
The 'resolve' Transaction has no content
http://requesttracker.wikia.com/wiki/FAQ

May be you just need reply on resolve, not comment:
http://requesttracker.wikia.com/wiki/ResolveSendsReply

In the last case requestors recieve reply and everything attached to it.

On Fri, May 20, 2011 at 9:43 AM, Miroslav Horvath <Avenger1 at atlas.sk> wrote:
>
> Hello
>
> I want to ask for help. We are running RT version 3.8.4 and we have problem,
> that attachments are not sent out with "resolution" emails. They only work
> when you make Reply from the ticket.
>
> But in more cases we need this option, that when some support agent is
> closing ticket(RESOLVE), he needs to send with that email also some
> attachment, and here it doesnt work. Is there any kind of hint or fix ?
>
> Q2: Is this needs added in version 4.0 ?
>
> BR, Miroslav
> --
> View this message in context: http://old.nabble.com/Attachments-in-Resolution-email-tp31661517p31661517.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>



-- 
Best regards, Ruslan.