[rt-users] Attachments in Resolution email

[Miroslav Horvath]

Hi Russlan 

I'm not the programmer, so I'm not very famous with the codes in the 2nd
link you've provided. But if you remember, we have bough a single contract
in the past for helping us with some incident within company (EON.IT
Slovakia - Viktor Franik was the technician on our side)

But, we need to have all 3 buttons: Comment, Reply, Resolve within ticket.

Comment - using for internal comments within ticket, works with attachment. 
Reply - when contacting the user without closing ticket, works with
attachment. 
Resolve - closing ticket with a resolution message (we need to have here
also attachments). 

The email templates for Reply and Resolve are different. 

So if you can navigate me, what to do, to make possible that attachments
will be send also with Resolve email template. 


Ruslan Zakirov-2 wrote:
> 
> Hi,
> 
> See the following in FAQ:
> The 'resolve' Transaction has no content
> http://requesttracker.wikia.com/wiki/FAQ
> 
> May be you just need reply on resolve, not comment:
> http://requesttracker.wikia.com/wiki/ResolveSendsReply
> 
> In the last case requestors recieve reply and everything attached to it.
> 
> On Fri, May 20, 2011 at 9:43 AM, Miroslav Horvath <Avenger1 at atlas.sk>
> wrote:
>>
>> Hello
>>
>> I want to ask for help. We are running RT version 3.8.4 and we have
>> problem,
>> that attachments are not sent out with "resolution" emails. They only
>> work
>> when you make Reply from the ticket.
>>
>> But in more cases we need this option, that when some support agent is
>> closing ticket(RESOLVE), he needs to send with that email also some
>> attachment, and here it doesnt work. Is there any kind of hint or fix ?
>>
>> Q2: Is this needs added in version 4.0 ?
>>
>> BR, Miroslav
>> --
>> View this message in context:
>> http://old.nabble.com/Attachments-in-Resolution-email-tp31661517p31661517.html
>> Sent from the Request Tracker - User mailing list archive at Nabble.com.
>>
>>
> 
> 
> 
> -- 
> Best regards, Ruslan.
> 
> 

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