[rt-users] Adding a "predefined search" field

[Ruslan Zakirov]

On Fri, May 20, 2011 at 6:22 PM, Francis L Fabrizio <fabrizio at uab.edu> wrote:
> There’s a particular search we do constantly against our custom field “PO
> Number”.  Since the custom field is only applied to certain queues, building
> the search is a two-step process of first adding the “Queue is XYZ” search
> term which then gives us visibility to add the PO Number search term.
>
>
>
> It’s not uncommon to need to do 20 or 30 such searches in rapid succession.
> This gets tedious because you have to Edit Search, delete the old value, add
> the new value, and repeat 30 times.
>
>
>
> What I’d really like is a search field in the upper bar (separate from the
> existing one) which automatically does a “search queue XYZ for tickets with
> PO Number value of <whatever is input in the field>” search.  That would
> avoid all of these tedious steps.
>
>
>
> What’s the best way to go about adding such functionality to our RT 3.8
> interface?


One way:
http://requesttracker.wikia.com/wiki/SearchCustomField

This solution shows how to enable the following syntax in the search input box:

cf.xxx:value

You just should adjust it a little and your users can type:

po:123

and perform the search.

> --
>
> Fran Fabrizio
>
> Director of Information Systems
>
> UAB College of Arts and Sciences
>
> http://www.uab.edu/cas/
>
> HHB510E | 205.996.5698 | fabrizio at uab.edu
>
>



-- 
Best regards, Ruslan.