[rt-users] Adding a "predefined search" field

[Francis L Fabrizio]

I just installed RTx::Tags to get the enhanced simple search custom field functionality without having to patch code.  Thanks for the suggestion!

Works great except RTx::Tags seems to have broken my layout in the upper right of the page.  See the attached image - the New Ticket queue dropdown got moved under the Search button for some reason.  (This is RT 3.8.8 / Firefox 3.6.17 / 64-bit Win7.)


> -----Original Message-----
> From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On
> Behalf Of Ruslan Zakirov
> Sent: Friday, May 20, 2011 9:47 AM
> To: Francis L Fabrizio
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Adding a "predefined search" field
> 
> On Fri, May 20, 2011 at 6:22 PM, Francis L Fabrizio <fabrizio at uab.edu> wrote:
> > There’s a particular search we do constantly against our custom field “PO
> > Number”.  Since the custom field is only applied to certain queues, building
> > the search is a two-step process of first adding the “Queue is XYZ” search
> > term which then gives us visibility to add the PO Number search term.
> >
> >
> >
> > It’s not uncommon to need to do 20 or 30 such searches in rapid
> succession.
> > This gets tedious because you have to Edit Search, delete the old value,
> add
> > the new value, and repeat 30 times.
> >
> >
> >
> > What I’d really like is a search field in the upper bar (separate from the
> > existing one) which automatically does a “search queue XYZ for tickets with
> > PO Number value of <whatever is input in the field>” search.  That would
> > avoid all of these tedious steps.
> >
> >
> >
> > What’s the best way to go about adding such functionality to our RT 3.8
> > interface?
> 
> 
> One way:
> http://requesttracker.wikia.com/wiki/SearchCustomField
> 
> This solution shows how to enable the following syntax in the search input
> box:
> 
> cf.xxx:value
> 
> You just should adjust it a little and your users can type:
> 
> po:123
> 
> and perform the search.
> 
> > --
> >
> > Fran Fabrizio
> >
> > Director of Information Systems
> >
> > UAB College of Arts and Sciences
> >
> > http://www.uab.edu/cas/
> >
> > HHB510E | 205.996.5698 | fabrizio at uab.edu
> >
> >
> 
> 
> 
> --
> Best regards, Ruslan.
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