[rt-users] Adding a "predefined search" field

[Gerard FENELON]

Hi

I use the "smart keywords" feature of firefox
http://support.mozilla.com/en-US/kb/Smart%20keywordswhich allows me to 
type "rtcompany yoyodine" in the LOcation bar of firefox
and returns me the result of a search on a Custom Field

    * Go to "Organize bookmarks" ("Show all bookmarks" in FF4)
    * In the right-button menu, click on "New bookmark"
    * In the dialog box, add the following
          o Name: Search RT Company
          o Location:
            https://rt/Search/Results.html?Order=ASC&OrderBy=id&Query=(Status%3D'new'OR%20Status%3D'open')AND%20'CF.%7BCompany%7D'%20LIKE%20'%s'
          o Keyword: rtcompany

The important part is the '%s' at the end of the location. Firefox will 
replace it with what you type after the keyword.

The location URL can be much complicated than the above. You can also 
add the Format (ie the Columns displayed).
I usually build a search using the Search builder and copy/paste the URL.
As far as I know, the "smart keywords" allows you only one variable (%s)

Gerard


On 2011-05-20 16:22, Francis L Fabrizio wrote:
>
> There’s a particular search we do constantly against our custom field 
> “PO Number”. Since the custom field is only applied to certain queues, 
> building the search is a two-step process of first adding the “Queue 
> is XYZ” search term which then gives us visibility to add the PO 
> Number search term.
>
> It’s not uncommon to need to do 20 or 30 such searches in rapid 
> succession. This gets tedious because you have to Edit Search, delete 
> the old value, add the new value, and repeat 30 times.
>
> What I’d really like is a search field in the upper bar (separate from 
> the existing one) which automatically does a “search queue XYZ for 
> tickets with PO Number value of <whatever is input in the field>” 
> search. That would avoid all of these tedious steps.
>
> What’s the best way to go about adding such functionality to our RT 
> 3.8 interface?
>
> --
>
> Fran Fabrizio
>
> Director of Information Systems
>
> UAB College of Arts and Sciences
>
> http://www.uab.edu/cas/ <http://www.uab..edu/cas/>
>
> HHB510E | 205.996.5698 | fabrizio at uab.edu <mailto:fabrizio at uab.edu>
>