[rt-users] Attachments in Resolution email

[Mike Johnson]

When you hit resolve, switch the dropdown box on the form from "Comment(not
sent to requestors)" to "Reply to requestors".

Sounds like this is your only issue.

Mike.

On Wed, May 25, 2011 at 2:26 AM, Miroslav Horvath <Avenger1 at atlas.sk> wrote:

>
> Hi Russlan
>
> I'm not the programmer, so I'm not very famous with the codes in the 2nd
> link you've provided. But if you remember, we have bough a single contract
> in the past for helping us with some incident within company (EON.IT<http://eon.it/>
> Slovakia - Viktor Franik was the technician on our side)
>
> But, we need to have all 3 buttons: Comment, Reply, Resolve within ticket.
>
> Comment - using for internal comments within ticket, works with attachment.
> Reply - when contacting the user without closing ticket, works with
> attachment.
> Resolve - closing ticket with a resolution message (we need to have here
> also attachments).
>
> The email templates for Reply and Resolve are different.
>
> So if you can navigate me, what to do, to make possible that attachments
> will be send also with Resolve email template.
>
>
> Ruslan Zakirov-2 wrote:
> >
> > Hi,
> >
> > See the following in FAQ:
> > The 'resolve' Transaction has no content
> > http://requesttracker.wikia.com/wiki/FAQ
> >
> > May be you just need reply on resolve, not comment:
> > http://requesttracker.wikia.com/wiki/ResolveSendsReply
> >
> > In the last case requestors recieve reply and everything attached to it.
> >
> > On Fri, May 20, 2011 at 9:43 AM, Miroslav Horvath <Avenger1 at atlas.sk>
> > wrote:
> >>
> >> Hello
> >>
> >> I want to ask for help. We are running RT version 3.8.4 and we have
> >> problem,
> >> that attachments are not sent out with "resolution" emails. They only
> >> work
> >> when you make Reply from the ticket.
> >>
> >> But in more cases we need this option, that when some support agent is
> >> closing ticket(RESOLVE), he needs to send with that email also some
> >> attachment, and here it doesnt work. Is there any kind of hint or fix ?
> >>
> >> Q2: Is this needs added in version 4.0 ?
> >>
> >> BR, Miroslav
> >> --
> >> View this message in context:
> >>
> http://old.nabble.com/Attachments-in-Resolution-email-tp31661517p31661517.html
> >> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> >>
> >>
> >
> >
> >
> > --
> > Best regards, Ruslan.
> >
> >
>
> --
> View this message in context:
> http://old.nabble.com/Attachments-in-Resolution-email-tp31661517p31696328.html
>  Sent from the Request Tracker - User mailing list archive at Nabble.com.
>
>


-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110525/6d7c5f02/attachment.htm>