[rt-users] Selecting which files to send in replies?

[Kenneth Crocker]

Yan,

You could create a CF for each type of attachment and write a scrip to check
each one and if "on" then look for the last attachment (with that name) for
a ticket and then use a different template for the email, one that includes
those type of attachments? I don't have code for that but it's an idea that
popped into my head. Maybe it should pop back out?

Kenn
LBNL

On Wed, May 25, 2011 at 7:43 AM, Yan Seiner <yan at seiner.com> wrote:

> We use RT to track construction projects.  As the ticket develops,
> drawings, permits, etc. are scanned and attached to the ticket.
>
> At times we need to send copies of specific items that have been attached
> to requestors.
>
> Is it possible to select existing attachments to send with the reply email?
>
>
> --
> My daughter is racing a triathlon to raise money for her swim club.  Want
> to help?
>
> http://akari.seiner.com
>
>
>
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