[rt-users] Adding "Queue" to comment/reply section

Chris Hall hiro24 at gmail.com
Thu May 26 09:58:50 EDT 2011


Hello all,

I was wondering if I could get a hand with a change I wanted to make on our
end.  In fact, I was able to change this in 3.8.8 days, but the changes
don't work on 4.0.0.  I want to add to the "Ticket and Transaction" section
a "Queue" option, so that my user base can change the queue when updating or
replying to tickets without having to go through the extra steps of going to
basic and changing it there once the ticket has been updated.  I've tried
several modifications to the code, but nothing seems to give me the results
I'm looking for.

Is anybody able to offer any assistance on adding this dropdown into the
Ticket and Transaction field?
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