[rt-users] Adding "Queue" to comment/reply section

[Kenneth Crocker]

Chris,

I'm not sure I understand what you're asking. You wrote "so that my user
base can change the queue when updating or replying to tickets". Why in the
world would you want to do this? Tickets reside in a Queue, so how could RT
find that ticket if you were sending an update to a different Queue? Again,
I'm sure I read this incorrectly (that happens a lot with me ;-). Could you
explain this a little differently, perhaps?

Kenn
LBNL

On Thu, May 26, 2011 at 6:58 AM, Chris Hall <hiro24 at gmail.com> wrote:

> Hello all,
>
> I was wondering if I could get a hand with a change I wanted to make on our
> end.  In fact, I was able to change this in 3.8.8 days, but the changes
> don't work on 4.0.0.  I want to add to the "Ticket and Transaction" section
> a "Queue" option, so that my user base can change the queue when updating or
> replying to tickets without having to go through the extra steps of going to
> basic and changing it there once the ticket has been updated.  I've tried
> several modifications to the code, but nothing seems to give me the results
> I'm looking for.
>
> Is anybody able to offer any assistance on adding this dropdown into the
> Ticket and Transaction field?
>
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