[rt-users] command by mail

[Kevin Falcone]

On Thu, May 26, 2011 at 02:22:16PM -0700, Kenneth Crocker wrote:
>    Sounds to me that you haven't set your configuration to automatically add a user:
>    Set($AutoCreate, [Privileged , 0]);

Autocreation of users in normal RT isn't controlled by that variable.
I suggest reviewing the doc for it in RT_Config.pm

The user also mentioned RT-Authen-ExternalAuth which brings in other
user creation variables.

I'm not sure if RT-Extension-CommandByMail creates new watchers or
just adds existing users as watchers.

-kevin

>      > The package commandbyemail don't work well for us.
>      > Sometime it's don't do what he suppose to do. For example when I put
>      > AddCC: some.one at somewhere.
>      > sometime RT don't add the address as CC. Sometime he does.
>      >
> 
>      forget to say : This is the log message :
> 
>      Error message: Could not find or create that user
>      (/usr/local/share/rt38/plugins/RT-Extension-CommandByMail/lib/RT/Interface/Email/Filter/TakeAction.pm:696)
> 
>      But when I go to web interface I can add manually the user as CC.
> 
>      I use
> 
>      RT::Authen::ExternalAuth
> 
>      too.
>      Regards.
> 
>      JAS
>      --
>      Albert SHIH
>      DIO batiment 15
>      Observatoire de Paris Meudon
>      5 Place Jules Janssen
>      92195 Meudon Cedex
>      T*l*phone : 01 45 07 76 26/06 86 69 95 71
>      Heure local/Local time:
>      jeu 26 mai 2011 23:00:55 CEST
> 
> References
> 
>    Visible links
>    1. mailto:Albert.Shih at obspm.fr
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