[rt-users] Custom per queue views

Kevin Falcone falcone at bestpractical.com
Wed Nov 2 10:54:21 EDT 2011

On Wed, Nov 02, 2011 at 03:16:14PM +1100, Samuel Leslie wrote:
>    Does RT provide a mechanism to do this? I know that I can define search critera, sorting and
>    displayed columns in the Query Builder and save the query, but I can't find a way to set a
>    given saved query as the default for a queue. I can also see an option to configure the custom
>    fields displayed in all queues: $DefaultSearchResultFormat; but this isn't really applicable I
>    think to custom fields defined per queue (even if some exist in multiple queues)?
>    Apologies in advance if I've overlooked something obvious; 95% of the functionality seems to
>    already exist, it's just that last step to make the defined query the default that remains!

There isn't a per-queue default format.  You *can* just show all the CFs
in the global format and they'll stay blank for queues where the CF
isn't applied.  

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