[rt-users] Custom per queue views

Samuel Leslie samuel.l at impos.com.au
Wed Nov 2 20:24:56 EDT 2011

Thanks for the response!

I've just implemented the below for a few of the more common fields,
however, there's still several custom fields that are very queue specific
so if implemented as below it will result in the Queue Summary being full
of empty fields for queues where that custom field is not defined. I do
think this would be a fantastic capability for RT in being able to define a
default view based off the Query Builder. In the mean time, are there
perhaps any callbacks that could be taken advantage of to "emulate" such a
capability? I've taken a look but haven't found any that seemed to be a
sensible match for what I'm trying to achieve. Thanks again for the advice.

Kind regards,

Samuel Leslie

On 3 November 2011 01:54, Kevin Falcone <falcone at bestpractical.com> wrote:

> On Wed, Nov 02, 2011 at 03:16:14PM +1100, Samuel Leslie wrote:
> >    Does RT provide a mechanism to do this? I know that I can define
> search critera, sorting and
> >    displayed columns in the Query Builder and save the query, but I
> can't find a way to set a
> >    given saved query as the default for a queue. I can also see an
> option to configure the custom
> >    fields displayed in all queues: $DefaultSearchResultFormat; but this
> isn't really applicable I
> >    think to custom fields defined per queue (even if some exist in
> multiple queues)?
> >
> >    Apologies in advance if I've overlooked something obvious; 95% of the
> functionality seems to
> >    already exist, it's just that last step to make the defined query the
> default that remains!
> There isn't a per-queue default format.  You *can* just show all the CFs
> in the global format and they'll stay blank for queues where the CF
> isn't applied.
> -kevin
> --------
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