[rt-users] showing requestor's info on the ticket

Kevin Falcone falcone at bestpractical.com
Wed Nov 2 11:48:46 EDT 2011

On Wed, Nov 02, 2011 at 03:36:31PM +0000, Giuseppe Sollazzo wrote:
> I'd like to have info about the requestor on the ticket display page -
> things like telephone number, e-mail, etc.
> I've read there is a "Requestor Info Box", but I can't find much about it.
> Is it an option for what I'm trying to achieve - or is there any other
> best practice to follow?

Start with 
$ grep MoreAbout etc/RT_Config.pm
=item C<$ShowMoreAboutPrivilegedUsers>
Set($ShowMoreAboutPrivilegedUsers, 0);
=item C<$MoreAboutRequestorTicketList>
Set($MoreAboutRequestorTicketList, "Active");
=item C<$MoreAboutRequestorExtraInfo>
Set($MoreAboutRequestorExtraInfo, "");
=item C<$MoreAboutRequestorGroupsLimit>
Set($MoreAboutRequestorGroupsLimit, 0);

4.0.3rc1 includes improved documentation for

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