[rt-users] showing requestor's info on the ticket

[Giuseppe Sollazzo]

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Hi,
I'd like to have info about the requestor on the ticket display page -
things like telephone number, e-mail, etc.
I've read there is a "Requestor Info Box", but I can't find much about it.

Is it an option for what I'm trying to achieve - or is there any other
best practice to follow?

Thanks,
Giuseppe

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____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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