[rt-users] Custom per queue views

Kevin Falcone falcone at bestpractical.com
Thu Nov 3 10:53:04 EDT 2011

On Thu, Nov 03, 2011 at 11:24:56AM +1100, Samuel Leslie wrote:
>    I've just implemented the below for a few of the more common fields, however, there's still
>    several custom fields that are very queue specific so if implemented as below it will result
>    in the Queue Summary being full of empty fields for queues where that custom field is not
>    defined. I do think this would be a fantastic capability for RT in being able to define a
>    default view based off the Query Builder. In the mean time, are there perhaps any callbacks
>    that could be taken advantage of to "emulate" such a capability? I've taken a look but haven't
>    found any that seemed to be a sensible match for what I'm trying to achieve. Thanks again for
>    the advice.

I'm not aware of any convenient callbacks.  The last time I looked, it
was going to be complicated to do this right, although I know one of
my colleagues had started poking at it on a branch.


>    On 3 November 2011 01:54, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
>      On Wed, Nov 02, 2011 at 03:16:14PM +1100, Samuel Leslie wrote:
>      > Does RT provide a mechanism to do this? I know that I can define search critera, sorting
>      and
>      > displayed columns in the Query Builder and save the query, but I can't find a way to set a
>      > given saved query as the default for a queue. I can also see an option to configure the
>      custom
>      > fields displayed in all queues: $DefaultSearchResultFormat; but this isn't really
>      applicable I
>      > think to custom fields defined per queue (even if some exist in multiple queues)?
>      >
>      > Apologies in advance if I've overlooked something obvious; 95% of the functionality seems
>      to
>      > already exist, it's just that last step to make the defined query the default that
>      remains!
>      There isn't a per-queue default format. You *can* just show all the CFs
>      in the global format and they'll stay blank for queues where the CF
>      isn't applied.
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20111103/d7603653/attachment.sig>

More information about the rt-users mailing list