[rt-users] Lifecycle Question

Ian Roy IRoy at norseman.ca
Thu Nov 3 13:14:28 EDT 2011

If you copy the default lifecycle section from RT_Config.pm over to your RT_SiteConfig.pm file, you should have no problems making that change.

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Nehmer Torben
Sent: November-03-11 9:54 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Lifecycle Question

Hi there,

I have a question about lifecycles (which are the next best thing to sliced bread in my opinion):

Is it possible to adjust the default lifecycle without having to overwrite it completely? What I simply want to have are a few changed actions (basically we want responses on Resolve, not Comments). Now I don't want to overwrite the entire Lifecycle to keep things simple. Is this possible?

Best regards,
Torben Nehmer
Torben Nehmer
Diplom Informatiker (FH)
Business System Developer
CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Tel.: +49 8225 - 996-1118
Fax: +49 8225 - 996-41118
torben.nehmer at cancom.de<mailto:torben.nehmer at cancom.de>
CANCOM Deutschland GmbH
Sitz der Gesellschaft: Jettingen-Scheppach
HRB 10653 Memmingen
Geschäftsführer: Martin Mayr, Tobias Hörmann
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