[rt-users] Emptying the reply to a ticket

[Giuseppe Sollazzo]

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Hi,
I know this might sound a weird request, but I've noticed two types of
behaviour when "Replying" in RT.

In the first, when I click on "Actions->Reply" I get an empty text field.
In the second, when I click on "Reply" on one of the history items, I
get that item quoted.

Is it possible to disable the quoting, and have both replies to
generate just an empty text field?

Thanks,
Giuseppe

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____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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