[rt-users] Images in emails

[Ruslan Zakirov]

On Fri, Nov 4, 2011 at 6:20 PM, Kevin Fox <root.kev at gmail.com> wrote:
> Ah, ok then.
>
> Thanks for letting me know Ruslan.  I assume that is because the original
> email is broken up into attachments and text, and the format of the original
> email is not kept?

No, it's not broken up by RT, but by MUA that sends it. Each image is
an attachment. Email
is HTML where img tags have special URLs to point to attached images,
so receiving agent
can extract files for images from email's attachments.

Even when RT shows HTML it uses scrubber to get rid of dangerous
parts. IMG tags are also
skipped. Not skiping tags is easy part, but rewriting src attributes
to point to attached files is
a little bit harder. Images are processed with libraries that have
bugs that can be used to inject
executable code into images, so it's better to give people link "show
images in this email".

This is doable, but needs development time.


>
> Thanks again,
>
> Kev
>
> On Fri, Nov 4, 2011 at 8:48 AM, Ruslan Zakirov <ruz at bestpractical.com>
> wrote:
>>
>> Hi,
>>
>> No option out of the box and solving it wouldn't very simple.
>>
>> On Thu, Nov 3, 2011 at 11:44 PM, Kevin Fox <root.kev at gmail.com> wrote:
>> > Hello all,
>> >
>> > I have finished setting up a new Ubuntu server running RT4.0.2, using
>> > modperl2/apache2 .  The issue that I am having is that when users send
>> > an
>> > email with text and images in it, the images are being stripped out and
>> > shown as attachments in RT and the AdminCC/watcher emails.
>> >
>> > Example
>> >
>> > User sends:
>> > Text1
>> > image1
>> > text2
>> > image2
>> >
>> > RT displays/Emails AdminsCC
>> > Text1
>> >
>> > text2
>> >
>> > Attachments
>> > image1/image2
>> >
>> > I have set the templates content type to html, and set to prefer
>> > richtext.
>> > Is there any way to make RT, and most importantly the emails that RT
>> > sends
>> > to the AdminCC/watchers format the same way that the email comes in?
>> >
>> > Thanks for any help!
>> >
>> > Kev
>> >
>> > --------
>> > RT Training Sessions (http://bestpractical.com/services/training.html)
>> > *  Barcelona, Spain — November 28 & 29, 2011
>> >
>>
>>
>>
>> --
>> Best regards, Ruslan.
>
>



-- 
Best regards, Ruslan.