[rt-users] Images in emails

[Kevin Fox]

Ah, ok then.

Thanks for letting me know Ruslan.  I assume that is because the original
email is broken up into attachments and text, and the format of the
original email is not kept?

Thanks again,

Kev

On Fri, Nov 4, 2011 at 8:48 AM, Ruslan Zakirov <ruz at bestpractical.com>wrote:

> Hi,
>
> No option out of the box and solving it wouldn't very simple.
>
> On Thu, Nov 3, 2011 at 11:44 PM, Kevin Fox <root.kev at gmail.com> wrote:
> > Hello all,
> >
> > I have finished setting up a new Ubuntu server running RT4.0.2, using
> > modperl2/apache2 .  The issue that I am having is that when users send an
> > email with text and images in it, the images are being stripped out and
> > shown as attachments in RT and the AdminCC/watcher emails.
> >
> > Example
> >
> > User sends:
> > Text1
> > image1
> > text2
> > image2
> >
> > RT displays/Emails AdminsCC
> > Text1
> >
> > text2
> >
> > Attachments
> > image1/image2
> >
> > I have set the templates content type to html, and set to prefer
> richtext.
> > Is there any way to make RT, and most importantly the emails that RT
> sends
> > to the AdminCC/watchers format the same way that the email comes in?
> >
> > Thanks for any help!
> >
> > Kev
> >
> > --------
> > RT Training Sessions (http://bestpractical.com/services/training.html)
> > *  Barcelona, Spain — November 28 & 29, 2011
> >
>
>
>
> --
> Best regards, Ruslan.
>
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