[rt-users] REST user

Kevin Falcone falcone at bestpractical.com
Fri Nov 4 18:06:02 EDT 2011

On Fri, Nov 04, 2011 at 05:37:25PM +0000, Ram Moskovitz wrote:
> I'm using the REST interface as a gateway between my web-app and RT.
> It's pretty close to done - the one thing I'm having a problem with is
> assuming the requestor's identity when adding correspondence. By way
> of example:
> 1 User logs in to web-app and fills out a support request form
> 2 web-app uses REST account to create ticket OBO of user (set's the
> requestor to be the actual customer's email addres) all the normal RT
> mails go out to the requestor
> 3 Any time the user comes to check on the status of their ticket(s)
> the web-app uses the REST account to query RT and provide a subset of
> the ticket info back
> 4 User may then 'add-correspondence' to the ticket via the web-app in
> which ase the app uses the REST account to add the correspondence to
> the ticket.
> The problem is that the correspondence shows that it was added by the
> REST user - is there a reasonable way around this?

Not unless you can log in as the user via the REST interface.

The Perl API allows you to load the ticket as a user and Correspond as

I assume our SelfService interface wasn't sufficient for your needs?
So far you've listed features it has, and it handles Correspondence

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