[rt-users] Entering Multiple Select Items in a Custom Field through REST Interface

gekkoman gekkoman at illimitable.com
Fri Nov 4 21:04:37 EDT 2011


Is this possible?

I can populate the custom field easily enough through the REST interface
with the CF.{field name} format.

Don't seem to be able to resolve this back to selections in a multiple
entry CF.

The REST interface itself returns comma delimited list when displaying a
ticket with a multiple item CF selection, so it seems sensible to be
able to pass the same result back to RT and have it yield the original
result. This does not appear to work.

More appropriate may be the ability to  pass repetitive key definitions
CF.{field name A}: Select Item 1
CF.{field name A}: Select Item 2



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