[rt-users] Entering Multiple Select Items in a Custom Field through REST Interface

[Bart]

Hi,

I don't really have a setup where I can test this but you've mentioned that
the REST interface returns comma delimited list, have you tried entering
the CF value with a comma delimited entry? Something like this:

CF-'Field A': 'item 1', 'item 2', 'item 3'

When I have some time I'll see if I can test this in my testing environment.

-- Bart


2011/11/5 gekkoman <gekkoman at illimitable.com>

> Greetings,
>
> Is this possible?
>
> I can populate the custom field easily enough through the REST interface
> with the CF.{field name} format.
>
> Don't seem to be able to resolve this back to selections in a multiple
> entry CF.
>
> The REST interface itself returns comma delimited list when displaying a
> ticket with a multiple item CF selection, so it seems sensible to be
> able to pass the same result back to RT and have it yield the original
> result. This does not appear to work.
>
>
> More appropriate may be the ability to  pass repetitive key definitions
> eg
> CF.{field name A}: Select Item 1
> CF.{field name A}: Select Item 2
> ..
>
>
> Regards
>
> Tarek
>
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