[rt-users] Entering Multiple Select Items in a Custom Field through REST Interface

Bart bart at pleh.info
Sun Nov 6 15:56:55 EST 2011


I don't really have a setup where I can test this but you've mentioned that
the REST interface returns comma delimited list, have you tried entering
the CF value with a comma delimited entry? Something like this:

CF-'Field A': 'item 1', 'item 2', 'item 3'

When I have some time I'll see if I can test this in my testing environment.

-- Bart

2011/11/5 gekkoman <gekkoman at illimitable.com>

> Greetings,
> Is this possible?
> I can populate the custom field easily enough through the REST interface
> with the CF.{field name} format.
> Don't seem to be able to resolve this back to selections in a multiple
> entry CF.
> The REST interface itself returns comma delimited list when displaying a
> ticket with a multiple item CF selection, so it seems sensible to be
> able to pass the same result back to RT and have it yield the original
> result. This does not appear to work.
> More appropriate may be the ability to  pass repetitive key definitions
> eg
> CF.{field name A}: Select Item 1
> CF.{field name A}: Select Item 2
> ..
> Regards
> Tarek
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