[rt-users] Adding users

Stuart Browne stuart.browne at ausregistry.com.au
Sun Nov 6 22:33:32 EST 2011

Sorry, was trying to dig up some example code for you, but the system I have it on crashed :-/ boo.

This thread has the basics of it though: http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg26316.html

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jim T
Sent: Monday, 7 November 2011 12:45 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Adding users

Hi Stuart,

Thanks for the reply, I'd just managed to figure it it out. Never used the API, but sounds like I should should. Can you offer any pointers?

Regards, Jim
On Mon, Nov 7, 2011 at 12:45 AM, Stuart Browne <stuart.browne at ausregistry.com.au<mailto:stuart.browne at ausregistry.com.au>> wrote:
That would probably be in Principals, with the 'Disabled' field set to '0'.

That being said, you should probably use the API to create users en-masse.  It would avoid minor problems like this.


From: rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com> [mailto:rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com>] On Behalf Of Jim T
Sent: Monday, 7 November 2011 11:11 AM
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: [rt-users] Adding users


I have to add about 80 users to RT. These will be unprivileged users that will use the SelfService link to create tickets. I have succesfully imported the users directly into MySQL on a test system with phpMyAdmin. However I can't find where to "Allow this user to access RT" in any of the db fields. Does anybody know how I can achieve this?

Regards, Jim

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