[rt-users] RT 4.0 and FastCGI (fcgid) problem

Michele Pinassi michele.pinassi at unisi.it
Mon Nov 7 05:55:21 EST 2011

Hi all,

after some problems (CPU hungry) with my RT's modperl installation, i
decide to try with FastCGI.
After got fcgid module, enable it, and recompile RT to use fastcgi
(keeping modperl) as a backend:

# make upgrade
/usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql
--with-fastcgi --with-modperl2 --with-standalone

i modify my default-ssl site configuration on Apache2 as follow:

<IfModule mod_ssl.c>
<VirtualHost _default_:443>
	ServerAdmin webmaster at xxxx

	DocumentRoot "/opt/rt4/share/html"

	Alias /NoAuth/images/ /opt/rt4/share/html/NoAuth/images/
	ScriptAlias / /opt/rt4/sbin/rt-server.fcgi/
	<Location />
		Order allow,deny
		Allow from all
		Options +ExecCGI
		AddHandler fastcgi-script fcgi

but, when i try to load RT web page, i got a:

Not Found

The requested URL / was not found on this server.
Apache/2.2.16 (Debian) Server at xxxx Port 443

and, on error.log:

[Mon Nov 07 11:31:57 2011] [error] File does not exist:

i did several tries, cheching permissions and so on, but unsuccessfully.
If i modify ScriptAlias as:

ScriptAlias /rt /opt/rt4/sbin/rt-server.fcgi/

i got:

You're almost there!
You haven't yet configured your webserver to run RT. ....

and if i try loading http://xxxx/rt i receive a 404 and a "File does not
exists" in error log

Any hint ?

Thanks, Michele

Michele Pinassi
Servizio Reti, Sistemi e Sicurezza Informatica
Università degli Studi di Siena
tel: 0577.(23)2169

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