[rt-users] Adding users

Thomas Sibley trs at bestpractical.com
Mon Nov 7 10:25:23 EST 2011

On 11/07/2011 09:52 AM, Izz Abdullah wrote:
> I have a question then regarding this.  We are at the point now we
> are ready to move our 3.8.6 database to our 4.0.2 installation.  I am
> using LDAP authentication in the new install, but it was not being
> used in the 3.8.6 install.  At some point in the past, the group here
> imported ALL LDAP users into MySQL so that accounts would already be
> created for them.  I had planned to go in and run a sql script I have
> put together to delete all MySQL local users (except for a few in IT,
> and the needed Nobody, RT_System, root, etc.) directly.  Can someone
> point me in a 'better' way to do this using the API?  These are all
> unprivileged users, and maintaining history correlation for the
> accounts in which I will remove is not an issue (e.g. it is ok that
> old tickets will not have an owner associated with them).

Why do you want to remove the users?

If you must, shredder is the way to go and will handle database integrity.


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