[rt-users] Adding users

Izz Abdullah Izz.Abdullah at hibbett.com
Mon Nov 7 10:31:37 EST 2011

I want to remove them because somehow, they ended up with really odd permissions which enable them as privileged.  I can't see this via the UI, but it is confirmed when I look at the schema in mysql.  So it has been decided to remove them.  I have tried the Shredder and even after doing that, the user still exists.  The old database was duct taped so much I am unsure of why some things happen the way they do, but they do.  I'm just the cleaner. =)

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Thomas Sibley
Sent: Monday, November 07, 2011 9:25 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Adding users

On 11/07/2011 09:52 AM, Izz Abdullah wrote:
> I have a question then regarding this.  We are at the point now we
> are ready to move our 3.8.6 database to our 4.0.2 installation.  I am
> using LDAP authentication in the new install, but it was not being
> used in the 3.8.6 install.  At some point in the past, the group here
> imported ALL LDAP users into MySQL so that accounts would already be
> created for them.  I had planned to go in and run a sql script I have
> put together to delete all MySQL local users (except for a few in IT,
> and the needed Nobody, RT_System, root, etc.) directly.  Can someone
> point me in a 'better' way to do this using the API?  These are all
> unprivileged users, and maintaining history correlation for the
> accounts in which I will remove is not an issue (e.g. it is ok that
> old tickets will not have an owner associated with them).

Why do you want to remove the users?

If you must, shredder is the way to go and will handle database integrity.

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