[rt-users] Custom search based on full months

Scott Benson sbenson at a-1networks.com
Tue Nov 8 11:10:19 EST 2011

ok, so it doens't look possible based on the ticket search. Can I 
manually edit the Saved Search to do what I need it to do? I see that 
the Saved Search is encoded some how, is this just a basic mysql query 
or is it based on the fake query saved by the search page? Will this 
area take standard mysql functions? If so is it possible for me to 
decode and re-encode it?

Thanks in advance.

Scott Benson
System Administrator | A1 Networks
Voice: 707-703-1043

For support issues please email support at a-1networks.com or call 707-703-1050

On 11/7/11 11:22 AM, Kevin Falcone wrote:
> On Mon, Nov 07, 2011 at 11:08:48AM -0800, Scott Benson wrote:
>> Thank you for your response Kevin. I am not seeing anything that
>> looks like it might help me out. What I am looking for is a custom
>> search that is based on the "current" month by name/number. I don't
>> care about the month as "-30 day". I just want something available
>> to have a select that shows "this month" and "last month" so
>> customers can see their queue and what was worked on during a
>> certain billing cycle. Is this even possible?
> Unfortunately, as I mentioned in the previous email, it's dependent on
> the featureset of ParseDate, so you'd need to know if they support it.
> We support a number of grouping by month things, but that's for
> charting not for searching.
> -kevin
>> On 11/3/11 10:12 AM, Kevin Falcone wrote:
>>> On Thu, Nov 03, 2011 at 09:20:14AM -0700, Scott Benson wrote:
>>>> I am looking to use RT's ticket search feature to show tickets that
>>>> were created "this month", ie November 1st - November 30th. Also
>>>> another search for "last month".  we don't want anything that is -
>>>> 30 day or - 1 month.   We're trying to setup a dashboard that shows
>>>> customers what is being worked on this month, and what was worked on
>>>> last month.  btw this is in RT 3.8.8.  Thanks in advance.
>>> Those are all parsed by Time::ParseDate, so anything it can handle we
>>> can use:
>>> https://metacpan.org/module/Time::ParseDate
>>> --------
>>> RT Training Sessions (http://bestpractical.com/services/training.html)
>>> *  Barcelona, Spain — November 28&  29, 2011

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