[rt-users] Custom search based on full months

Kevin Falcone falcone at bestpractical.com
Mon Nov 7 14:22:58 EST 2011

On Mon, Nov 07, 2011 at 11:08:48AM -0800, Scott Benson wrote:
> Thank you for your response Kevin. I am not seeing anything that
> looks like it might help me out. What I am looking for is a custom
> search that is based on the "current" month by name/number. I don't
> care about the month as "-30 day". I just want something available
> to have a select that shows "this month" and "last month" so
> customers can see their queue and what was worked on during a
> certain billing cycle. Is this even possible?

Unfortunately, as I mentioned in the previous email, it's dependent on
the featureset of ParseDate, so you'd need to know if they support it.

We support a number of grouping by month things, but that's for
charting not for searching.


> On 11/3/11 10:12 AM, Kevin Falcone wrote:
> >On Thu, Nov 03, 2011 at 09:20:14AM -0700, Scott Benson wrote:
> >>I am looking to use RT's ticket search feature to show tickets that
> >>were created "this month", ie November 1st - November 30th. Also
> >>another search for "last month".  we don't want anything that is -
> >>30 day or - 1 month.   We're trying to setup a dashboard that shows
> >>customers what is being worked on this month, and what was worked on
> >>last month.  btw this is in RT 3.8.8.  Thanks in advance.
> >Those are all parsed by Time::ParseDate, so anything it can handle we
> >can use:
> >https://metacpan.org/module/Time::ParseDate
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