[rt-users] Can you set default values on page load, so you can see them in a new ticket?

Izz Abdullah Izz.Abdullah at hibbett.com
Tue Nov 8 15:14:35 EST 2011

JavaScript's 'onPageLoad' is the first thing that comes to my mind, although I don't know right off hand how you could incorporate it with the RT API in Mason.  I am sure there is a way to set it with javascript or another language for when the ticket page initially loads.

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jim Lesinski
Sent: Tuesday, November 08, 2011 2:12 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Can you set default values on page load,so you can see them in a new ticket?


I understand how to set up default values for a field using a custom scrip. However, it seems a bit odd to me to load a ticket with no value, and then set it only if the person opening a ticket doesn't select a value. I'd like to set the value in the UI for a new ticket, so that it is clear to the person opening a ticket that the value has already been set.

Does anyone know of a way to set the default values so that they are visible when the page actually loads for a new ticket? I understand that it may not be possible with a scrip, but I appreciate your suggestions.

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