[rt-users] Can you set default values on page load, so you can see them in a new ticket?

Kevin Falcone falcone at bestpractical.com
Tue Nov 8 15:17:42 EST 2011

On Tue, Nov 08, 2011 at 03:11:45PM -0500, Jim Lesinski wrote:
>    I understand how to set up default values for a field using a custom scrip. However, it seems
>    a bit odd to me to load a ticket with no value, and then set it only if the person opening a
>    ticket doesn't select a value. I'd like to set the value in the UI for a new ticket, so that
>    it is clear to the person opening a ticket that the value has already been set.
>    Does anyone know of a way to set the default values so that they are visible when the page
>    actually loads for a new ticket? I understand that it may not be possible with a scrip, but I
>    appreciate your suggestions.

RT-Extension-QuickCalls gives you a series of quick pre-filled ticket
Create links on your homepage.  This and may give you some ideas on how
to do it.

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20111108/4d96f134/attachment.sig>

More information about the rt-users mailing list