[rt-users] Can you set default values on page load, so you can see them in a new ticket?
Kevin Falcone
falcone at bestpractical.com
Tue Nov 8 15:17:42 EST 2011
On Tue, Nov 08, 2011 at 03:11:45PM -0500, Jim Lesinski wrote:
> I understand how to set up default values for a field using a custom scrip. However, it seems
> a bit odd to me to load a ticket with no value, and then set it only if the person opening a
> ticket doesn't select a value. I'd like to set the value in the UI for a new ticket, so that
> it is clear to the person opening a ticket that the value has already been set.
> Does anyone know of a way to set the default values so that they are visible when the page
> actually loads for a new ticket? I understand that it may not be possible with a scrip, but I
> appreciate your suggestions.
RT-Extension-QuickCalls gives you a series of quick pre-filled ticket
Create links on your homepage. This and may give you some ideas on how
to do it.
-kevin
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