[rt-users] How to setup RT::Extension::SLA

[linuxsupport]

Hi,

I have just installed RT, along with plugin RT::Extension::SLA

Following is the configuration I have placed in RT_SiteConfig.pm

Set(%ServiceAgreements, (
        Default => '4h',
        QueueDefault => {
                'General' => '24',
        },
        Levels => {
                '24' => {
                        StartImmediately => 1,
                        Response => { RealMinutes => 60*1  },
                        Resolve => { RealMinutes => 60*4 },
                },
        },
));

But I can not see any SLA while creating new ticket, it shows me blank box

Can someone correct me please?

OS: Debain Squeeze
RT -- request-tracker4 4.0.2-1~bpo60+1

Thanks
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20111110/6fd6c3e5/attachment.htm>