[rt-users] How to setup RT::Extension::SLA

[linuxsupport]

Thanks Bart, but there are 4 fields in that custom field.

Sort , Name, Description, Category

Where should that 24 go? in Sort or Name?

On Thu, Nov 10, 2011 at 4:06 PM, Bart <bart at pleh.info> wrote:

> Sorry, forgot to mention that in your case that's value "24" since you've
> only defined one entry.
>
> -- Bart
>
>
>
> 2011/11/10 Bart <bart at pleh.info>
>
>> You have to manually add the same values of your config to your SLA
>> Custom Field. From there it should work as intended.
>>
>> -- Bart
>>
>>
>> 2011/11/10 linuxsupport <lin.support at gmail.com>
>>
>>>  Hi,
>>>
>>> I have just installed RT, along with plugin RT::Extension::SLA
>>>
>>> Following is the configuration I have placed in RT_SiteConfig.pm
>>>
>>> Set(%ServiceAgreements, (
>>>         Default => '4h',
>>>         QueueDefault => {
>>>                 'General' => '24',
>>>         },
>>>         Levels => {
>>>                 '24' => {
>>>                         StartImmediately => 1,
>>>                         Response => { RealMinutes => 60*1  },
>>>                         Resolve => { RealMinutes => 60*4 },
>>>                 },
>>>         },
>>> ));
>>>
>>> But I can not see any SLA while creating new ticket, it shows me blank
>>> box
>>>
>>> Can someone correct me please?
>>>
>>> OS: Debain Squeeze
>>> RT -- request-tracker4 4.0.2-1~bpo60+1
>>>
>>> Thanks
>>>
>>>
>>> --------
>>> RT Training Sessions (http://bestpractical.com/services/training.html)
>>> *  Barcelona, Spain — November 28 & 29, 2011
>>>
>>
>>
>
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