[rt-users] How to setup RT::Extension::SLA

[Bart]

Only the "Name" field is needed.

-- Bart


2011/11/10 linuxsupport <lin.support at gmail.com>

> Thanks Bart, but there are 4 fields in that custom field.
>
> Sort , Name, Description, Category
>
> Where should that 24 go? in Sort or Name?
>
>
> On Thu, Nov 10, 2011 at 4:06 PM, Bart <bart at pleh.info> wrote:
>
>> Sorry, forgot to mention that in your case that's value "24" since you've
>> only defined one entry.
>>
>> -- Bart
>>
>>
>>
>> 2011/11/10 Bart <bart at pleh.info>
>>
>>> You have to manually add the same values of your config to your SLA
>>> Custom Field. From there it should work as intended.
>>>
>>> -- Bart
>>>
>>>
>>> 2011/11/10 linuxsupport <lin.support at gmail.com>
>>>
>>>>  Hi,
>>>>
>>>> I have just installed RT, along with plugin RT::Extension::SLA
>>>>
>>>> Following is the configuration I have placed in RT_SiteConfig.pm
>>>>
>>>> Set(%ServiceAgreements, (
>>>>         Default => '4h',
>>>>         QueueDefault => {
>>>>                 'General' => '24',
>>>>         },
>>>>         Levels => {
>>>>                 '24' => {
>>>>                         StartImmediately => 1,
>>>>                         Response => { RealMinutes => 60*1  },
>>>>                         Resolve => { RealMinutes => 60*4 },
>>>>                 },
>>>>         },
>>>> ));
>>>>
>>>> But I can not see any SLA while creating new ticket, it shows me blank
>>>> box
>>>>
>>>> Can someone correct me please?
>>>>
>>>> OS: Debain Squeeze
>>>> RT -- request-tracker4 4.0.2-1~bpo60+1
>>>>
>>>> Thanks
>>>>
>>>>
>>>> --------
>>>> RT Training Sessions (http://bestpractical.com/services/training.html)
>>>> *  Barcelona, Spain — November 28 & 29, 2011
>>>>
>>>
>>>
>>
>
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