[rt-users] Limit upload to compressed files

Michael Polenske Michael.Polenske at skm-skyline.de
Mon Nov 14 09:36:49 EST 2011

Hi Ruslan,

thanks for your reply.

What do you mean with "auto archive" - export attached files directly after ticket creation or something similar ? Is is tricky to implement ? Maybe also someone else is interested in such a solution (maybe since prices for harddisks go higher and higher now :-) )

Cheers - Michael

-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf Of Ruslan Zakirov
Sent: Dienstag, 8. November 2011 21:56
To: Michael Polenske
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Limit upload to compressed files


Uploads processing is done in multiple places, so it's doable with several callbacks and custom code.

It's possible to auto archive big files when ticket is created or updated. I did it once many years ago, but code is not public and I even don't have access to it.

On Tue, Nov 8, 2011 at 12:23 PM, Michael Polenske <Michael.Polenske at skm-skyline.de> wrote:
> Good morning,
> we allow our customers to upload files (configuration files, kernel 
> dumps
> etc) to their ticket. Unfortunately not all customers follow the rule 
> and compress their uploads, so it can be that they upload a config 
> file with
>>20MB (compressed with standard zip it’s <1MB).
> So big question – can I limit the upload to .zip /.gz/.rar.7z or 
> whatever on a easy way ? Any idea ?
> Thanks and best regards,
> Michael
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain — November 28 & 29, 2011

Best regards, Ruslan.

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